FAQ

WILL MY GIFT ARRIVE IN TIME FOR CHRISTMAS?

All orders placed by Sunday, December 17th at midnight PST will ship for delivery on or before Sunday, December 25th via the regular Expedited shipping service. Rush shipping via the Priority shipping service will be available for orders placed no later than Monday, December 18 at midnight PST.

WHAT’S INCLUDED IN EACH GIFT BOX?

On each gift box detail page we include a complete list of what is included in each box.  We never include pricing and purchase information, or any marketing collateral, with your gift package. Some handmade and fair-trade items may vary in size, shape and color from exactly what is shown.

DO THE GIFT BOXES COME WITH A NOTE CARD?

Each gift box includes a stylish note card printed in script with your personalized message. View the card options from the gift box detail page and enter your selection and message during checkout. If no message is entered during checkout and you have selected a card, we will include a blank card so you can hand write your own message.

WHEN WILL THE RECIPIENT RECEIVE THE GIFT BOX?

Please allow approximately 2 – 3 business days for processing and 2 – 3 business days for shipping in the domestic USA with Expedited Shipping Service. Shipments to Canada may take 7-10 business days, not including customs. Business days are Monday - Friday.

I RECEIVED A DISCOUNT CODE, WHERE DO I ENTER IT?

Enter your discount code in the shopping cart in the order summary section. If you are on mobile, you may need to tap the link, "Show Order Summary", at the top of the page to expand the area to enter your code.

IS SHIPPING INCLUDED?

We ship most packages using USPS mail with some larger packages shipping via FedEx Ground. All orders include tracking and delivery confirmation. To calculate the shipping costs, add your item to the cart and enter your shipping address. Please note, shipping does not include any customs or import duties required by the destination country.

For larger or custom orders, please contact us to prepare a shipping quote. 

DO YOU SHIP INTERNATIONALLY?

We primarily offer shipping to addresses in the United States, including American military addresses. We're currently testing some shipments to Canada. If you have a special request, or feedback, please contact us.

DO YOU OFFER CUSTOM GIFTING?

Yes. Whether you’d like to discuss volume gifting of our pre-curated boxes for your clients, investors and employees or custom packages tailored to your special event, we accommodate specialty gifts during the holidays and all throughout the year. Contact us directly at hello@pumeli.com

IS THIS A SUBSCRIPTION SERVICE?

No

WHAT IS YOUR RETRUN AND REFUND POLICY?

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unopened, unused and in the same condition that you received it. It must also be in the original packaging.

Please contact us directly for help processing your return.

Several types of goods are exempt from being returned. Perishable goods such as tea, soap, food, or flowers, cannot be returned. Additional non-returnable items include: gift cards, downloadable items, and some health and beauty items.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted. Read our full Returns Policy.